Effective date: 25 March 2025

At Dentiva Ltd (registered in England & Wales, company no. 16341928), trading as DentivaX, we provide custom marketing, advertising, and website services for dental practices. Due to the bespoke nature of our services, we operate a no-refund policy as described below.

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1. No Refunds

• All fees paid for services, consultations, or proposals are non-refundable.

• Once a service agreement is signed and work begins, payments are final.

• By engaging with our services, you acknowledge and accept this policy.

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2. Cancellations

• Projects or services may be cancelled at any time by the client; however, fees for work already completed or delivered remain payable.

• We recommend discussing any concerns during your initial consultation to ensure full clarity before commencing services.

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3. Service Delivery

• We strive to deliver services according to the agreed timelines and scope in your proposal.

• Any adjustments or revisions outside the agreed scope may incur additional charges.

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4. Dispute Resolution

• In case of any disagreement or issue regarding services or fees, please contact us directly at:

Dentiva Ltd (trading as DentivaX)
Registered address: Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, England, IP28 7DE
Email: asiful@dentivax.com
WhatsApp: +44 7848 142512

We aim to resolve any issues amicably and professionally.

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5. Acknowledgment

By engaging our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.