Effective date: 25 March 2025

These Terms & Conditions (“Terms”) govern your use of the website dentivax.com and the services provided by Dentiva Ltd (registered in England & Wales, company no. 16341928), trading as DentivaX (“we”, “our”, or “us”). By using our website or services, you agree to be bound by these Terms.

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1. Services

DentivaX provides marketing, advertising, and website services to dental practices. All services are customized to each client, and detailed scope, deliverables, and pricing are discussed during consultation.

• Any proposal or service outline provided is indicative and subject to confirmation.

• Services commence only after a formal agreement and acceptance of a project proposal.

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2. Pricing and Payment

• All fees are customized based on consultation and project scope.

• Payment is requested via Stripe, accepting major credit and debit cards including Visa, Mastercard, and American Express, or other agreed methods.

• Clients are responsible for ensuring timely payment as per the agreed schedule.

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3. Consultations

• Free consultations are provided without obligation, allowing you to discuss your project needs.

• Any guidance, proposals, or ideas shared during consultation remain the property of DentivaX until a formal agreement is signed.

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4. Client Responsibilities

Clients agree to:

• Provide accurate and complete information necessary to deliver services.

• Respond promptly to communications and feedback requests.

• Comply with applicable laws related to their business operations and marketing materials.

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5. Intellectual Property

• All materials created by DentivaX, including websites, designs, graphics, and content, remain the intellectual property of DentivaX until full payment is received.

• Upon payment, ownership rights for deliverables specified in the agreement transfer to the client.

• Any pre-existing intellectual property provided by the client remains their property.

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6. Refunds and Cancellations

• Refunds are handled according to our Refund Policy ([Refund Policy link]).

• Projects may be cancelled, but fees for work already completed or services rendered remain payable.

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7. Limitation of Liability

• DentivaX will provide services with reasonable care and skill.

• We are not liable for indirect, incidental, or consequential losses, including lost revenue, profits, or data.

• Liability is limited to the total amount paid by the client for the relevant project or service.

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8. Third-Party Services

• Our services may involve third-party tools, platforms, or software (e.g., Stripe, Google Ads).

• DentivaX is not responsible for any issues caused by third-party platforms.

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9. Privacy

• We handle all personal information in accordance with our Privacy Policy ([Privacy Policy link]).

• Payments are processed securely via Stripe, and credit/debit card data is handled only by Stripe (PCI DSS-compliant).

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10. Changes to Terms

• DentivaX may update these Terms periodically.

• Updates will be published on this page, and the effective date will be revised.

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11. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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12. Contact Information

For any questions regarding these Terms or our services:

Dentiva Ltd (trading as DentivaX)
Registered address: Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, England, IP28 7DE
Email: asiful@dentivax.com
WhatsApp: +44 7848 142512